Self Storage Questions, Answered

What is self storage?

Self storage is a service that offers both domestic and business users access to an individual secure storage space. The storage containers at Southwick Storage, Wiltshire are secure, clean, dry and accessible 24 hours a day 7 days a week on all external units.

How do I start using storage?

It’s easy to start using a space at Southwick Storage:

  • 1. Choose your size.
  • 2. Call and reserve you unit.
  • 3. Sign a contract
  • 4. Provide photo ID & Proof of Address
  • 5. Complete a GoCardless direct debit via email
  • 6. Provide a back up payment (ie. debit or credit card details)
  • 7. Pay the first storage charge (4 weeks and get 4 weeks free on selected sizes)
  • 8. Pay your refundable security deposit, equivalent to 2 weeks full rental excluding VAT
  • 9. Store your things

How do I work out the size of the unit I need?

Visit or phone our office and our team will help you choose.

You can take a look at our calculator to help you work out the space you will need, alternatively our team are more than happy to do this for you.

Most people are surprised that they can use a unit that is significantly smaller than they first imagined.

Using all the available height in the unit (normally 8ft) and packing things well will allow you to use a smaller unit saving you money.

If you start using your unit and want to change to a different size you can do so easily, just ask the team.

What do I have to pay on top of the standard unit rate?

Nothing. Unlike our competition we do not require you to buy insurance, a padlock for your unit or pay access charges

What about Internal vs External storage?

At first glance it may seem that external storage units do not hold the same merit of safety as the internal units. However, it does pay to look more closely at the facts.

Each of our units are insulated, dry and sealed. Designed to withstand the harshest of weather conditions as they could spend a large portion of their lives at sea storing an incredibly large variety of new goods which we purchase everyday from shops. So as consumers we expect the things we buy to arrive from around the world undamaged in tip top condition. So we are all used to shipping containers keeping our things in excellent condition without really realising it.

Since all of our containers are stand alone and are manufactured from strong steel, the risk of fire damage is minimal. If, for some reason a fire should happen to break out in one unit, it’s unlikely to spread very far unlike if this happened in a large self storage warehouse.

What if I only need the unit for part of the next period I have to pay for?

You must pay for each period of 4 weeks before it starts, though we reimburse any days you do not use. If you forget to provide 14 days written notice (email) of your move out date you will be charged 14 days from the date when you advise us that you are moving out and any time left over will be refunded.

How can I pay for my room?

Your first payment is made in store by credit or debit card when you start your contract.

Ongoing payments are processed automatically by direct debit as they fall due.

You will be sent an invoice by e-mail when each payment falls due as a reminder, although you don’t need to do anything other than ensure funds are available for the direct debit.

How can I move things into my unit?

You can use your own car or get a removals company to do it for you. Most of our units are drive up with 7 day 24 hour access, unlike storage warehouses there are no loading bay queues, no long corridors or lifts, 95% of our units are ground floor. Unlike many removals companies there are no access charges at Southwick- you can come and go as often as you like- 7 days a week, 24 hours a day.

How do I increase or decrease my unit size?

Just give 7 days notice on your old unit and come into the office to request the transfer. You only pay the pro rata difference if increasing. If decreasing you will receive a credit which can be set against future payments or refunded to you. Everything is worked out on a pro rata daily basis. To ensure you are able to move to the right size of unit we recommend that you reserve your new unit in advance where possible.

How do I give back my unit?

Just give 14 days written notice (by email is ok) then turn up and empty your unit and sign a vacation form at reception. If we have provided a lock you will need to return it with the keys. Your room must be left empty and clean, failure to leave it empty and clean will result in us withholding your deposit.

How long must I pay for at one time?

The minimum period is 4 weeks, but we reimburse any time you don’t use so you only actually end up paying for the days you have actually used. If you stop using your room soon after you have paid for a new period the time you have paid for but not used will be refunded so long as the notice has been given in writing.

How do I secure my unit?

With a padlock, we also offer a range of higher security padlock options at a reasonable cost. We do not retain keys unless you ask us to.

What security systems do you have?

A member of staff lives on site keeping an eye on everything 7 days a week.

Is there anything I cannot store?

So long as it is NOT: highly inflammable, such as liquid, gas or fuels, perishable, alive or illegal!

Can you receive my deliveries for me when I am not there?

Whether ordering goods on the internet or sorting out a large order when you are busy elsewhere, we are able to receive your deliveries for you. Please contact us first to make arrangements. Even if you will receive your own deliveries, each delivery must have your name and storage unit number on it.

Do I need insurance?

Your goods are not insured by Lesters Partnership T/A Southwick Storage and as such are stored at your own risk. Although we may not insist on you insuring your goods whilst in self storage, we strongly recommend it! If you wish you can use an existing insurance policy you may have, such as your home contents (or business policy if it provides) cover for your things whilst in storage.

We don’t give advice or endorse any particular insurance provider, however, Insurastore provide low cost domestic self storage insurance. ‘If it’s worth storing, it’s worth insuring’.

Book Your Self Storage in Southwick

When You Book Storage With Us, We Ask For:

  • 2 forms of identification with your name and address, one of which should be photographic (e.g. your passport or driving licence).

    Please don't forget to email this bit! We know our customers are very busy when they arrange storage, but we won't be able to complete your booking and give you access to your unit without them.

  • A small, fully refundable, deposit equivalent to 2 weeks rental. Payment by credit card or debit card.

    All payments are made in advance.

  • Payment of your first full 4 weeks storage by Debit or Credit Card, we do not accept cash or cheques.

    All payments are made in advance of moving in.

  • Activated Direct Debit for future payments

    After your first hire period (normally 8 weeks), As part of our terms we require all future payments by Direct debit, this must be set up prior to you gaining access to our storage facility, you will receive an email from GoCardless who we use to collect our Direct Debits, please follow the instructions it will only take a few moments of your time. Once this is done we will then activate your phone to open the gate and you then have full access 24/7 to your storage unit.

What People Say


“This is a cheap, secure and professional organisation. The storage is great value for money and the staff are easy to deal with, friendly and easy going. If I was still living in the area I'd still use them. 24 hr Access, gained by one's mobile phone - great idea. Comes highly recommended. ”

Gareth Lloyd

A Great Service

Book Your Self Storage in Southwick

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